Managing Technical Knowlege: Overcoming Roadblocks (04/09/2013)

Photograph of Liz Herman
Liz Herman, Ph.D, PMP
Can technical knowledge be managed? The answer is, “Yes!” and this evening will help you learn how to avoid common pitfalls associated with creating, sharing, and using technical knowledge. Based on an actual case study, you’ll learn how one organization transformed the way it managed its technical knowledge base.

About Liz Herman
Liz Herman manages a health policy and strategy team for General Dynamics Information Technology (formerly Vangent, Inc.) in Coralville, IA. Her job involves transforming complex healthcare information into accessible, easy-to-understand, bite-sized pieces of business intelligence.

About the Meeting

When: Tuesday, April 9, 2013

5:30 p.m. Networking and Refreshments
6:00 p.m. Dinner
7:00 p.m. Presentation

Map of location of Best Western Longbranch in Cedar Rapids, IAWhere: Longbranch (Best Western) Restaurant, Hotel and Convention Center, 90 Twixt Town Road NE, Cedar Rapids, 319.377.6386

Reservations: Reserve a spot by emailing ben.leu@pearson.com or by calling 319.321.8683 by Friday, April 5, 2013.

Costs: This presentation is open to the public. A donation of $5 for members and students, $10 for non-members, is requested.

Directions: Take I-380 to Exit 24A/Collins Road. Follow Collins Road for 2.5 miles. Turn left onto Twixt Town Road. Turn right at the first stop sign, and travel two blocks to the hotel, which is on the left.

3 Responses

  1. […] I want to thank STCEIC and those attending the April meeting for giving me feedback on my presentation. It was great to do a practice presentation in front of […]

  2. I’m the Conference Manager for the 2012 STC Summit and I’m happy to provide more infotmarion about these changes. Each year, the Conference Manager and the Program Advisory Committee Manager meet to discuss industry trends, other conferences in the technical communication space, and lessons learned from the previous Summit. They also meet with the STC Education and Publication teams to discuss industry trends and hot topic areas. During these discussions, key content areas are identified for the upcoming STC Summit. Then, the Conference Manager and Program Advisory Committee Manager identify the tracks needed to offer content in these areas.For this year, we did change a few track names and reorganize topics in the design, develop, and deliver areas. We also added a few tracks that were either Institutes (advanced topic areas) in the past, or are important areas related to technical communication that we wanted to include this year. Here were our thoughts:User Experience & Accessibility We chose User Experience instead of Usability to cover a wider range of topics. This track often includes both usability and user experience-related sessions. People, Project, and Business Management This track is relatively unchanged, except a slight name change for consistency. Content Development We changed Writing and Editing to Content Development. This change is to match the phases of the publishing model in which content is designed, developed, and then delivered. All topics related to developing infotmarion are in this track, including gathering sources, writing of all types, editing, and more.Content Strategy and Design We split Design, Architecture, and Publishing into Content Strategy and Design and Content Delivery. This also allowed us to focus on Content Strategy, which was an Institute in the past and is a hot topic area in our industry.Content Delivery After splitting Design, Architecture, and Publishing, we wanted this track to reflect the many ways infotmarion is delivered. Publishing is often thought of as printing, so we used the term Delivery to cover all methods.Education and Training This track remains the same as previous years, focused on instructional design and education-related topics.Professional Development This track remains the same as previous years, focused on your career development.Web Design and Development This track is new this year, though some topics from the old Web Technologies track will fit into this track. Web Design and Development is a hot topic area related to technical communication. Trends in that area directly affect how infotmarion is designed, developed, and delivered. We should also all be aware of not only the trends in this area but also the job opportunities.Visual Design This is a new track this year, but we have had sessions in this area over the years. Visual communication is an important aspect of technical communication and we wanted to make these sessions easier to identify. We also wanted to encourage presenters in this area. As cutbacks continue, many technical communicators are being asked to develop more of their own graphic elements. This track will focus on providing the infotmarion we need to be successful.Social Media This track has been an Institute the last several years, so we have moved it into the main Summit programming.As for Communication and Interpersonal Skills, we have included those types of topics in either the Professional Development or the Management tracks. We often saw overlap in these tracks and topics, so we decided to combine them this year.Content may be a buzz word, but it isn’t new. Information Architecture and Content Strategy are closely related, so we chose to use Content Strategy and Design to cover this area. Content Development includes all types of writing, from Marketing and Scientific writing to Help and Policy and Procedure writing. Editing and Indexing are also part of developing content, so they are included here as well.I hope this infotmarion has helped address any questions you may have about the track name changes and the processes the Committees use to ensure the Summit offers the latest infotmarion members of our industry need.

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